Privacy Policy

1. Data Controller

Lucky Pays Login acts as the data controller responsible for your personal information. We determine the purposes and means by which your data is processed. All data handling is conducted in accordance with applicable UK data protection legislation.

2. Information We Collect

We collect personal data through various points of interaction with our services. The categories of data we may gather include:

• Identity data: full name, date of birth, username
• Contact data: email address, residential address, phone number
• Financial data: payment card details, bank account information, transaction history
• Technical data: IP address, browser type, device identifiers, login timestamps
• Usage data: pages visited, session duration, game history
• Verification data: copies of government-issued identification documents, proof of address

Certain data is collected automatically when you access our services. Other data is provided directly by you during registration, verification, or account management.

3. Purposes and Legal Bases for Processing

Lucky Pays Login processes your personal data only where a lawful basis exists. The following outlines our primary processing activities:

• Contract performance: processing account registration, deposits, withdrawals, and gameplay
• Legal obligation: identity verification (KYC), anti-money laundering (AML) checks, responsible gambling compliance
• Legitimate interests: fraud prevention, system security, service improvement
• Consent: marketing communications, where explicitly provided by you

You have the right to withdraw consent at any time without affecting the lawfulness of prior processing.

4. Data Sharing and Third Parties

We do not sell your personal data to third parties. In certain circumstances, we share data with:

• Payment processors to facilitate financial transactions
• Identity verification providers to meet regulatory requirements
• Regulatory authorities including the UK Gambling Commission, where legally required
• IT service providers who support our technical infrastructure under strict data processing agreements

All third parties are contractually required to handle your data in compliance with UK GDPR.

5. Data Retention

Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.

• Account data is retained for a minimum of five years following account closure, in line with AML regulations.
• Financial transaction records are kept for six years to satisfy HMRC requirements.
• Marketing data is held until consent is withdrawn or an objection is received.

When retention periods expire, data is securely deleted or anonymised.

6. Your Rights Under UK GDPR

As a UK resident, you hold the following rights in relation to your personal data:

• Right of access — request a copy of the data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion, subject to legal retention obligations
• Right to restriction — request that we limit how we process your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests
• Rights related to automated decision-making — request human review of automated decisions

To exercise any of these rights, contact our Data Protection Officer through the account support section.

7. Cookies and Tracking Technologies

Lucky Pays Login uses cookies and similar technologies to maintain session security, analyse traffic, and personalise your experience. You can manage cookie preferences through the settings panel available on our website. Disabling certain cookies may affect the functionality of some features.

8. Data Security

We apply technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include SSL encryption, access controls, and regular security assessments. No transmission method is entirely risk-free; however, we continuously review and update our security practices.

9. Changes to This Policy

Lucky Pays Login reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via email or an in-account notification. Continued use of our services following notification constitutes acceptance of the revised policy.

10. Contact and Complaints

For queries regarding data protection, contact our Data Protection Officer via the support channels listed in your account. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection.